Engineering Operations and Field Support Specialist

Job Title:             Engineering, Operations & Field Support Specialist            Date:                     October 15, 2026 

Department:      Operations                                                                                     Location:             Onsite, Lincoln, NE

Virtual Incision is advancing robotic-assisted surgery with a focus on expanding access to minimally invasive care. We are a growing medical technology company where experienced leaders have the opportunity to make a meaningful and visible impact.

Why Virtual Incision:

• Work on innovative robotic surgical technology with the potential to improve patient care.
• Join an experienced, collaborative team focused on clinical excellence and disciplined execution.
• Take meaningful ownership of products and programs in a hands-on environment.
• Work in a culture that values technical rigor, practical problem-solving, and teamwork.
• Competitive benefits including medical, dental, vision, disability, and life insurance, 401(k), flexible working hours, and PTO.

Job Summary:

The Engineering, Operations & Field Support Specialist is responsible for coordinating and executing the operational activities required to keep Virtual Incision's robotic systems, instruments, accessories, and supplies ready for engineering development, verification and validation testing, laboratory studies, training programs, and clinical support activities.

This role combines equipment management, logistics coordination, technical support, inventory oversight, laboratory preparation, and field support responsibilities. The successful candidate will be highly organized, technically capable, detail-oriented, and comfortable working both independently and collaboratively to ensure equipment, facilities, and resources are prepared and available when needed.

Responsibilities:

• Maintain accurate asset records for robotic systems, cameras, instruments, system components, tools, and related equipment, including location, status, condition, and availability.
• Manage allocation and scheduling of capital equipment across engineering development, V&V, training, and field activities.
• Maintain inventory levels of disposable products and supplies to support engineering, clinical, and training requirements.
• Partner with Manufacturing and Production teams to ensure systems and equipment are built, refurbished, tested, and prepared according to project schedules.
• Prepare, package, and coordinate shipment of robotic systems, instruments, and supplies for field events, clinical activities, and engineering projects.
• Coordinate equipment returns, receiving activities, inspections, and inventory reconciliation following field events and laboratory activities.
• Serve as a primary logistics coordinator for domestic shipping and receiving systems, components, and supplies.
• Coordinate engineering equipment requirements for laboratory studies, demonstrations, training programs, and clinical activities.
• Maintain integrated schedules for laboratory activities, equipment reservations, shipping logistics, and event readiness.
• Coordinate laboratory bookings and verify facility readiness, equipment availability, consumables, and support resources prior to scheduled activities.
• Perform equipment readiness checks and testing before field events, laboratory studies, training sessions, and clinical use.
• Support laboratory, training, and field activities through equipment setup, system preparation, troubleshooting, breakdown, and post-event processing.
• Serve as a first-line technical support resource for robotic systems and related equipment, escalating issues to Engineering as appropriate.
• Perform or coordinate equipment cleaning, sterilization, reprocessing, and maintenance activities in accordance with approved procedures.
• Manage surgical supply inventories and ensure materials are available to support planned activities.
• Develop and maintain productive working relationships with clinical sites, university facilities, and external partners to support operational planning and logistics.
• Test and verify equipment functionality, software updates, firmware releases, and system configurations prior to deployment.
• Ensure devices meet event-specific requirements, quality standards, and configuration requirements before use.
• Support software and firmware release testing activities and communicate findings to Engineering teams.
• Document system performance, technical issues, field observations, customer feedback, surgeon feedback, and enhancement opportunities.
• Collaborate with Engineering, Product Development, Clinical Operations, and Quality teams to support investigations, product improvements, and continuous improvement initiatives.
• Maintain records and documentation in compliance with company procedures and Quality Management System requirements.
• Support complaint intake and routing activities in accordance with company procedures.
• Assist with verification and validation activities, engineering studies, and product evaluations as needed.
• Perform other duties as assigned.

Qualifications:

Required

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Engineering Technology, or a related technical discipline.
• Associate degree in a technical field plus additional relevant experience may be considered in lieu of a bachelor's degree.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple priorities and coordinating complex schedules and activities.
• Proficiency with Microsoft Office applications, spreadsheets, calendars, and inventory or asset-management systems.
• Strong verbal and written communication skills.
• Ability to work effectively across Engineering, Operations, Manufacturing, Clinical, Quality, and Regulatory functions.
• Ability to follow documented procedures and maintain accurate records.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred

• Experience supporting engineering operations, technical support, laboratory operations, clinical support, or field service activities.
• Experience within the medical device industry or another regulated environment.
• Experience working within FDA-regulated environments and Quality Management Systems compliant with ISO 13485 and 21 CFR Part 820.
• Hands-on experience testing, troubleshooting, and supporting electromechanical or software-driven systems.
• Experience with robotic surgical systems, minimally invasive surgical technologies, or other capital medical equipment.
• Experience supporting clinical trials or investigational medical device studies.
• Experience supporting software and firmware release testing activities.
• Familiarity with operating room environments, sterile processing, and aseptic techniques.
• Working knowledge of complaint handling processes and medical device reporting requirements.

Salary: DOE

Status: Exempt

Virtual Incision is an Equal Opportunity Employer and values diversity in its workforce.